B4319 - Vocational skills: professional communication skills for care and support roles (level 2)

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Start Date: 22/02/2027      End Date: 22/03/2027        Start Time: 12:45      End Time: 15:00        Hours per Week: 2.25      No of Weeks: 5
Fees:      £15.00 (tuition)     £143.00 (overseas)     £10.00 (concessionary)
Tutor: Angela Onelum        No of Places: 20
Idea Store Whitechapel

Course Overview

Course Overview
Did you know you can develop the professional communication skills needed to work in care and support roles?



This Vocational Skills: Professional Communication for Care and Support Roles (Level 2) course is designed for learners working at Functional Skills Level 2 who want to prepare for employment in health, care or support settings. You will build on your existing skills to communicate clearly, respectfully and professionally with service users, colleagues and other professionals.



You will practise communication in realistic care situations: for example, speaking to a patient or service user, reporting information to a colleague, or responding appropriately to instructions and concerns. You will also develop your listening skills to understand needs, follow instructions, and respond with empathy and clarity.



You will learn in a supportive and welcoming environment, with guidance from your tutor to help you build confidence and professionalism. By the end of the course, you will feel more prepared to communicate effectively in care and support roles and take your next step into employment or further training.
This twice-a-week course is your chance to level up your reading, writing, speaking, and listening abilities in a fun, practical way.

You’ll explore real-world texts like articles, reports, and instructions, and learn how to write with clarity and purpose whether it’s a formal letter, a persuasive email, or a professional report. You’ll also get hands on with punctuation, technical vocabulary, and literary devices that make your writing pop.

Plus, you’ll practise presenting your ideas, joining discussions, and responding confidently to others. By the end, you’ll feel ready to take on the qualification and move forward whether that’s into work, college, university, or simply communicating with ease in everyday life.

What will you learn and be able to do?

What will you learn and be able to do?
* Professional Communication: Use clear, respectful language when speaking with service users, colleagues and other professionals
* Listening and Responding: Listen carefully to understand needs, follow instructions and respond appropriately in care situations
* Workplace Interaction: Take part in conversations and discussions in a professional setting, including reporting information and asking questions
* Confidence and Empathy: Show confidence and empathy when communicating, adapting your tone to suit different people and situations
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Entry requirements

Entry requirements
This course is for learners working at Level 2.

It is suitable for adults aged 19 and over who hold a Level 2 qualification or be able to demonstrate language at the required level.

This means you will be able to compose a range of texts, both formal and informal, give a presentation, take part in discussions, read or listen and understand a wide range of real-world texts.
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Equipment required

Equipment required
Please bring to every lesson:
• A folder
• Pens & pencils
• Lined A4 paper
• A smartphone (if you have one)
• A reusable water bottle
We will give you the WIFI details in the first lesson.
If you do not have access to a smart phone or a computer, speak to your tutor.

You will also need a personal Gmail account to access the Google classroom, which will be used for submitting coursework and accessing course materials. If you do not have a Gmail account speak to your tutor.
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How will you know you are making progress?

How will you know you are making progress?
From the start of your course, your tutor will talk with you about what you can do well and how you can achieve more. You will receive regular feedback and tutorials guiding you on how to develop your skills. Your studies and work outside the classroom (through Google Classroom) will be essential towards your progression and success on the course. In addition, you will keep a learning diary to form the basis of discussions with your tutor on what you need to work on. You will also develop the skills needed to self-assess and analyse your own strengths and areas for development.

 Speaking and Listening: Present information and ideas clearly, using appropriate language. Take part in discussions, respond to others, and express opinions with relevant reasons and evidence in different contexts.

 Reading: Select, understand and analyse information from a range of texts. Identify purpose, audience, and bias, and distinguish between fact and opinion while using reference tools where needed.

 Writing: Write clear, well-structured texts for different purposes and audiences. Use appropriate formats, organise ideas into paragraphs, and develop detail using a range of sentence structures.

 Spelling, Punctuation and Grammar: Use accurate spelling, punctuation and grammar, including a range of sentence structures, to ensure writing is clear, coherent and suitable for purpose.

At the end of the course, you will discuss your progress and what to do next with your tutor.

You need to attend at least 80% of your classes.
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Progress opportunities - your next steps

Progress opportunities - your next steps
There are other courses you can do after or at the same time as this course:

Getting ready for Functional Skills English Level 2

Functional Skills English Level 2

Functional Skills Maths Level 2

Vocational skills: speaking with confidence at work (level 2)

Vocational skills: professional writing skills - emails, letters and reports (level 2)

Vocational skills: speaking with confidence at work (level 2)

Vocational skills: professional communication for care and support roles (level 2)

English writing skills: sentence, spelling, and punctuation (level 2)

English grammar skills: made easy - express yourself with confidence (level 2)

Digital skills Entry 3/Level 1

Digital skills in the workplace: using Microsoft Office (Excel, Word, PowerPoint)

Please ask your teacher for more information or contact Functional Skills email: functionalskills@towerhamlets.gov.uk
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Other info

Other info
This course will help you build confidence in your everyday life. You will develop important skills such as:
• Communication – speaking and writing clearly and confidently
• Teamwork – working with others in class
• Problem-solving – understanding and completing simple tasks
• Confidence – taking part in activities and trying new things
• Decision-Making - evaluating different options and thinking critically about situations.
• Time Management - managing your time effectively, including setting goals and meeting deadlines.

These skills will support you in your daily life, further learning, and future work opportunities.
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Extra Support

Extra Support
We can help you if you tell us you have a learning difficulty, disability or other support needs. Please tell us when you enrol or in your first class.
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