Y9100 - Work experience: starting an office role in the NHS and council part 1 (level 2)

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Start Date: 25/02/2027      End Date: 06/05/2027        Start Time: 09:30      End Time: 11:45        Hours per Week: 2.25      No of Weeks: 9
Fees:      £20.00 (tuition)     £259.00 (overseas)     £10.00 (concessionary)
Tutor: Jagdeep Chatha        No of Places: 14
Idea Store Whitechapel

Course Overview

Course Overview
Interested in office and admin work in the NHS or Tower Hamlets Council? In part 1, you'll build the core digital and admin skills employers look for — using Word and Excel for everyday office tasks, managing emails and calendars, and understanding what admin roles in the NHS and council actually involve.
You'll also start preparing your application: working on your CV, exploring real vacancies, and learning what the recruitment process for these roles looks like, including the IT skills test many admin roles require.

What will you learn and be able to do?

What will you learn and be able to do?
* Use Word and Excel to complete everyday office tasks, such as formatting a letter or building a simple spreadsheet
* Manage email and a digital calendar professionally, including writing clear, polite messages and scheduling appointments
* Explain what admin roles in the NHS and council typically involve, and identify roles that match your skills and interests
* Build a CV and personal statement suitable for entry-level NHS or council admin roles
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Entry requirements

Entry requirements
You should be able to communicate in English at ESOL level 1 or above, and be working towards level 2 digital skills before starting this course.
Prosp User 8

Equipment required

Equipment required
Folder, pens and pencils, lined A4 paper, a smartphone (if you have one), a reusable water bottle, and comfortable clothing with closed-toe shoes for depot sessions.
Prosp User 9

How will you know you are making progress?

How will you know you are making progress?
Your tutor will give you regular feedback on your office tasks and application materials, and you'll build a portfolio of completed work. You need to attend at least 80% of your classes.
Prosp User 12
Prosp User 11

Progress opportunities - your next steps

Progress opportunities - your next steps
Work experience: starting an office role in the NHS and council, part 2; Digital skills exam course (level 1); Build your confidence: skills for life and work (Ascentis qualification).
Prosp User 10

Other info

Other info
One of our aims is to help you make progress in work or future studies. We also want to help you participate in your communities and become an active citizen. In our classes, you will develop important skills that employers value and that will help you in everyday life. Here’s what you will learn:
Communication Skills: You will learn to speak and write more clearly and confidently. This includes practising conversations for work, writing emails, and filling out forms.
Decision-Making: You will learn how to make good choices by evaluating different options and thinking critically about situations.
Teamwork: You will learn how to work well with others.
Problem-Solving: You will develop the ability to identify problems and find effective solutions, useful in both work and daily life.
Time Management: You will practice managing your time effectively, including setting goals and meeting deadlines.
By improving these skills, you will increase your chances of finding a job, advancing in your career, and becoming an active member of your community.
Prosp User 13

Extra Support

Extra Support
We can help you if you tell us you have a learning difficulty, disability or other support needs. Please tell us when you enrol or in your first class.
Prosp User 14